Return Policy

At ClermontShop, we want you to be completely satisfied with your purchases. If for any reason you are not satisfied with your order, we are here to help. Please carefully read our return policy:

  Returns: You have 14 days from the receipt of your order to return any item that does not meet your expectations. Returned items must be in their original condition, unused, and in their original packaging.

  Return Procedure: To return an item, please contact us at Clermontshop.sav@gmail.com to obtain a return number and detailed return instructions. Return shipping costs are the responsibility of the customer, except in cases of defective products or our error.

  Refunds: Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will then process the refund to the payment method used at the time of purchase, within a reasonable timeframe.

  Non-Returnable Items: Some items cannot be returned, including personalized or intimate items (such as used makeup brushes).

  Customer Service: If you have any questions about our return policy, feel free to contact us at Clermontshop.sav@gmail.com. Our customer service team will be happy to assist you.

This return policy is an integral part of our Terms and Conditions of Sale and does not affect your statutory rights.